CyberGhost Privacy Questions, Answered Directly

Yes, on the evidence we found: AES-256 encryption, a no-logs policy independently inspected by Deloitte, an automatic kill switch, and a Romanian jurisdiction with no mandatory data-retention law. We found no reports in our review sample of CyberGhost failing to deliver a working, encrypted connection.

CyberGhost's privacy policy specifically states it does not log browsing history, IP address, connection timestamps, DNS queries, bandwidth used or which servers you connect to. It collects limited account/billing data that it says is never linked to in-tunnel activity.

Yes — CyberGhost says it invited Deloitte to independently inspect its servers and management systems. The audit's existence is genuine; the full methodology isn't published in the marketing pages we reviewed, so treat it as real but not exhaustively transparent.

Romania is outside the Five/Nine/Fourteen-Eyes intelligence-sharing alliances and has no mandatory data-retention law for VPN providers — a genuine privacy advantage, similar in spirit to Switzerland.

CyberGhost runs 10-Gbps server hardware with unlimited bandwidth. Reviewers who mention speed generally describe it as fast enough for HD/4K streaming; the complaints we found were tied to specific servers or platforms, not the service broadly.

Mostly, but not uniformly — a recurring theme in the negative reviews we read is apps (particularly on Linux and older Android) that fail to reconnect automatically or time out on certain servers. This wasn't universal, but it was frequent enough to flag.

The advertised rate is €2.19/month on the 26-month plan, billed €56.94 upfront. After that period, it autorenews at €56.94 per year — about €4.75/month, more than double the headline rate. Monthly (€11.99) and 6-month (€6.99/mo) plans are also available.

There's no free tier, but there is a money-back guarantee: 45 days on the 6-month and 26-month plans, 14 days on the monthly plan.

Yes, within the money-back window for your plan (45 or 14 days). We didn't find widespread reports of refund requests being denied in the reviews we read, though a few mentioned slow processing.

In terms of documented policy, yes — audited no-logs, a favorable jurisdiction and strong encryption put it well ahead of ad-supported free VPNs, several of which have been caught monetizing user traffic.

They're close on fundamentals. Proton VPN's apps are fully open-source and it offers a genuinely unlimited-data free tier, which matters to privacy purists; CyberGhost is cheaper long-term and covers more simultaneous devices (7 vs. 1 on Proton's free plan). See our full CyberGhost vs Proton VPN comparison.

Mullvad doesn't require an email or personal details to sign up and publishes independent audits, which some privacy purists prefer; CyberGhost has a far larger server network and broader platform support. Full comparison: CyberGhost vs Mullvad.